From Aanchal Dhara Madan:
Imagine the possibilities "OF HARASSING THE CUSTOMERS"
When Samsung came up with it's tagline, this Self proclaimed-dedicated-to-making-a-better-world-company, didn't realize they had left the tagline incomplete. The complete tagline for them should be Imagine the possibilities "OF HARASSING THE CUSTOMERS".
On November 6th, after two months of running pillar to post, I posted on Facebook about my handset's issues and the ridiculous response of the company to the same.
It's unbelievable how I'm still stuck with the same problem after four months of addressing it to the company. It was super foolish of me to have trusted the company once again. The Area Service Manager Jay Prakash, who blamed the Service Centre for the delay, assured me the replacement of the handset by Dec 2nd. Though he did say that he'd get back, once the things are sorted, but in meanwhile, decided to AVOID my calls or REPLYING to my messages and emails. After BANGING DOWN the phone while I was still on line!!! He also had the audacity to blame the delay in delivery on me as I was out of town, for work about which i had told him beforehand, which is why he promised me December 2nd as the delivery date!!!!
Current status is I'm unaware of the delivery date.
Mr. Jay Prakash told me that it was the Service Centre's fault for not taking up my case seriously and Samsung has nothing to do with it. Now, him being a Samsung employee, I guess the company very much has a meaty role to play in this.
SHAME ON SAMSUNG FOR
POOR COSTUMER SERVICE;
NOT SOLVING SIMPLE HANDSET ISSUES IN SPITE OF THE CONSUMER FRIENDLY CLAIMS;
BEING RUDE AND DISRESPECTFUL TO THE CUSTOMERS AND NOT ACCEPTING THEIR FAULTS;
NO FOLLOW-UPS WITH THE CUSTOMERS.
AND MOST IMPORTANT
FAILING TO UNDERSTAND THAT THEIR MONEY COMES FROM US...THE CONSUMERS...
I request y'all to share this post on your walls so that it opens their eyes and make them understand not to take the Consumers for granted.
Also, attaching the mail of the Area Service Manager, Jay Parakash...
Imagine the possibilities "OF HARASSING THE CUSTOMERS"
When Samsung came up with it's tagline, this Self proclaimed-dedicated-to-making-a-better-world-company, didn't realize they had left the tagline incomplete. The complete tagline for them should be Imagine the possibilities "OF HARASSING THE CUSTOMERS".
On November 6th, after two months of running pillar to post, I posted on Facebook about my handset's issues and the ridiculous response of the company to the same.
It's unbelievable how I'm still stuck with the same problem after four months of addressing it to the company. It was super foolish of me to have trusted the company once again. The Area Service Manager Jay Prakash, who blamed the Service Centre for the delay, assured me the replacement of the handset by Dec 2nd. Though he did say that he'd get back, once the things are sorted, but in meanwhile, decided to AVOID my calls or REPLYING to my messages and emails. After BANGING DOWN the phone while I was still on line!!! He also had the audacity to blame the delay in delivery on me as I was out of town, for work about which i had told him beforehand, which is why he promised me December 2nd as the delivery date!!!!
Current status is I'm unaware of the delivery date.
Mr. Jay Prakash told me that it was the Service Centre's fault for not taking up my case seriously and Samsung has nothing to do with it. Now, him being a Samsung employee, I guess the company very much has a meaty role to play in this.
SHAME ON SAMSUNG FOR
POOR COSTUMER SERVICE;
NOT SOLVING SIMPLE HANDSET ISSUES IN SPITE OF THE CONSUMER FRIENDLY CLAIMS;
BEING RUDE AND DISRESPECTFUL TO THE CUSTOMERS AND NOT ACCEPTING THEIR FAULTS;
NO FOLLOW-UPS WITH THE CUSTOMERS.
AND MOST IMPORTANT
FAILING TO UNDERSTAND THAT THEIR MONEY COMES FROM US...THE CONSUMERS...
I request y'all to share this post on your walls so that it opens their eyes and make them understand not to take the Consumers for granted.
Also, attaching the mail of the Area Service Manager, Jay Parakash...
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